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Jay Haynes's avatar

Great post Steven. To answer your question, "are there other examples of this pattern?" of prescient obsolescence, I think there is another way to look at this through the lens of disruption and jobs-to-be-done. In other words, almost all functional products contain the "seeds of their own destruction."

In the disruption case, a new product, like the cassette, is introduced that is actually worse on some critical dimensions. In the cassette example, it clearly had lower audio quality. It initially gets dismissed as a "toy" (as disruption theory explains). This was true of MP3s as well, i.e. they didn't have the quality of CDs and were dismissed by audiophiles. This was even true of the iPhone, which was famously dismissed by Steve Ballmer as an expensive "phone," when it was actually a disruptive, lower cost portable computer.

Disruptive products (i.e. products that are initially worse but often lower cost) expand the market because they move "non-consumers" into the market. Non-consumers are people who want to get a job done, but the current solutions are too expansive. The India example Byrne uses is a good example of this.

The underlying customer job-to-be-done (JTBD) is stable, but the products are not. For example, humans have always and will always want to 'create a mood with music' (the JTBD) but the products have and will continue to change. In some cases (e.g the cassette, the iPhone) the new product will be disruptive because it is initially worse on some dimension (e.g. audio quality, computing power), but then the new product take over the market because they get the job done better on other dimensions (e.g. mobility). How a new product gets the job done better can be measured using the speed and accuracy of getting the job done.

For example, creating a mood with music with LPs was high quality, but it was impossible to create a mood with music while mobile (e.g. in a car or while exercising) with LPs. Enter the cassette, which was a much faster and more accurate solution to creating a mood with music while mobile, even though the quality was lower.

This framework explains the evolution of almost every functional product in existence. The Kodak Brownie camera helped share memories faster and more accurately. It dominated for six decades, so a few decades longer than the cassette, but it too was replaced by mobile phones and social networks which enabled consumers to share memories faster and more accurately. This is true of encyclopedias and libraries, which dominated for centuries, but were replaced by the Internet, Wikipedia, and online sources of information as soon as they helped people find information faster and more accurately.

Music is a great example of both disruption and jobs-to-be-done. Why did all of us who are old enough switch products and repurchase our entire music collections multiple times? Because each new product (from LPs, to cassettes, to CDs, to iPods, to streaming services) got the job done faster and more accurately.

Every product contains prescient obsolescence because we cannot manufacture more time. So humans will always switch to new products that help them get important jobs done faster and more accurately.

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Jeremy Beaudry's avatar

One thing I love about this post (and there are many!) is the automobile as meta-medium (?) – that is, the container for the cassette deck technology. Long after I had abandoned cassette deck stereo components and Walkmans for CDs and mp3s, I was still driving older cars with cassette decks, still listening to my old tapes from high school and college. This practice continued until just a few years ago (finally upgraded my ride) so my tween-ish kids are very familiar with tapes – and early 90s indie rock. So, an interesting set of experiences locked in my memory around tapes and cars and my kids but also my own adolescence.

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